SERVPRO of Bartow County’s Advanced Documentation System

2/23/2021 (Permalink)

SERVPRO of Bartow County is here to help home & business owners restore their property to preloss condition 24/7!

SERVPRO of Bartow County has been a pillar of the restoration industry in the Bartow County area for almost a decade. We have set a high bar for customer service and cater to insurance claims and helping our local insurance agents address their customer’s fire, water, and mold restoration needs. Our highly trained restoration technicians are IICRC certified and have the experience and know-how to make any restoration project run smoothly, efficiently, quickly, and safely. Call SERVPRO of Bartow County if your Cartersville, Acworth, or Adairsville home is in need of water, fire or mold restoration services.

At SERVPRO of Bartow County we eat, sleep, and breathe restoration. We are always paying attention to innovations and trends in the mitigation and restoration field. When performing restoration services for insurance claims, one of the most important parts of the job is documenting the claim for insurance adjuster and agents. One piece of technology we have taken note of is the Matterport PRO2 Camera. The Matterport camera system allows the user to take 360° photos and create an exact 3D model of the area photographed. This means that the adjusters and agents can be texted a link that contains a virtual tour of their clients property, and inspect the property as if they were actually on-site.

Check out one of our 3D Tours of a Cartersville fire claim here!

The Matterport PRO2 Camera contains an array of nine different camera sensors that are used to create a 360° picture. The camera sits on a tripod where it rotates in 360° while taking 134 megapixel pictures of the surrounding room. Using Matterport’s proprietary image software, multiple images taken from different locations within the room can be digitally stitched together to create a 4K 3D tour of the room(s).

Along with creating a 360° 3D tour of the property, the Matterport system can also create a sketch or floorplan of the property. Using infrared imaging while scanning a given room, the camera takes measurements in 360°. This allows us to import the Matterport file into Xactimate for a quick and easy claims process. 

What is Xactimate?

Xactimate is a computer software system for estimating construction costs that has become widely used by insurance companies in the past decade. Insurance company adjusters use it to calculate building damage, repair and rebuilding costs. Adjusters use Xactimate to generate loss estimates and claim settlement offers.

With the recent development of COVID-19 and social distancing policies, this camera system can be a literal life saver. By being able to document our customers water, fire, or mold claims in 360°, it gives insurance providers the option for a “contactless inspection” while maintaining their ability to thoroughly inspect the claim. By limiting the number of people that have to visit the customer’s property we limit the amount of physical contact between the customers, their insurance companies, and SERVPRO personnel.