Why More Insurance Agents Choose SERVPRO of Bartow County

11/4/2020 (Permalink)

SERVPRO of Bartow County can make any water, fire or mold restoration project "Like it never even happened."

1. Giving customers our direct phone number saves time and gets us on site faster, potentially reducing the size of the loss and creates a better customer experience.
   • Instead of routing the customer to the insurance office’s 800 number, where the customer will then be directed to SERVPRO 800, and then finally the customer is connected with our office. We can directly communicate with the customer and dispatch service technician more quickly.
   • This saves anywhere from several minutes to hours of time, and helps reduce frustration on the customers' part by allowing them to explain their issue one time instead of having to explain their claim to several different parties.
2. We are preferred vendors (or have preferred pricing) for most major insurance providers.
   • This means that SERVPRO corporate and the insurance company’s corporate office have pre-negotiated discounted pricing on services and fees like emergency service calls or after hours services calls. Reducing costs on claims which affects the agent’s bottom line. 
   • We will adhere to agreed upon standards and procedures when completing work. This ensures that the customers property is properly taken care of and is pleased with our services, which greatly helps the agent’s customer retention rate.
   • Our billing practices adhere to industry standards and we also use Xactimate to create estimates to insure fair pricing and services.

3. Our office staff and technicians are well trained and certified by the IICRC.

   • Our office staff is well trained and well versed in the restoration industry. They can help customers cope with the shock that comes along a loss and give them solid advice and directions on what to do when disasters happen.
   • Our technicians are well trained and participate in ongoing training programs set forth by SERVPRO’s corporate training program and hold certifications from the IICRC. Technicians only perform services that have been authorized by the adjuster or specifically signed off on by the client (who will accept full responsibility for additional services).
     

4. We are a one-stop-shop when it comes to restoration services.

   • We are a one-stop-shop that offers a turn-key solution for your customers mitigation and restoration needs. From mitigation to drying and then construction services, we offer your customers the convenience of working with one company. Instead of having to find, vet, and hire multiple contractors and save them the expense and markup that hiring a general contractor includes.
5. We stand behind our work.
   
   • The restoration industry is an unpredictable business and sometimes things go awry, the important thing is that we stand behind our work and will make things right for your customers when the unexpected happens.