SERVPRO of Bartow County - Water Restoration Process Explained

3/3/2021 (Permalink)

There is both a science and an art in the way that SERVPRO of Bartow County restores homes after water damage. No two water restoration projects are exactly the same, but in general the process stays the same. SERVPRO has developed a franchise system to assist franchise owners in processing restoration projects, so that every customer receives the respect and satisfaction they deserve with the industry leading customer service they have come to expect from SERVPRO.

What to Expect When You Call SERVPRO of Bartow County

STEP 1 - Emergency Contact

Our job file coordinator will ask you several questions about your water damage issue. This will better prepare the drying and restoration specialists that are dispatched to resolve your water loss. When it comes to water damage, a quick response can be the difference between minor repairs and major reconstruction. By providing our highly trained technicians with essential information about your unique water loss, they can quickly, efficiently, and safely begin the mitigation and restoration process. This initial contact is an important part of a fast and effective restoration and drying plan.

STEP 2 - Documentation & Inspection of Damaged Property

SERVPRO of Bartow County restoration specialist will inspect and document water damage affected areas and determine the type or classification of water damage. Using both SERVPRO’s proprietary claims software and cutting edge camera systems, like the Matterport PRO2 Camera, our project manager will document and photograph affected areas to assist and expedite the claims process. 

STEP 3 - Water Extraction & Removal

SERVPRO of Bartow County’s crew of highly trained water restoration technicians will start this process as soon as possible to minimize additional damage and to help prevent mold growth. Our crews are outfitted with powerful truck mounted vacuum extractors, portable extractors, pumps and many other water extraction and removal tools. Crews are capable of removing hundreds and even thousands of gallons of water quickly and safely with this equipment.

STEP 4 - Dehumidification & Drying

Once standing water has been removed and water has been extracted from porous building materials like carpets, SERVPRO of Bartow County’s restoration technicians will strategically place drying equipment throughout affected areas. Drying equipment includes air mover, dehumidifiers, desiccate dry machines, floor-mat drying systems, and many other types of professional drying equipment. Our drying specialist will utilize the least intrusive and most effective drying methods available while monitoring and documenting the progress of the drying process.

STEP 5 - Sanitizing & Cleaning

SERVPRO of Bartow County restoration professionals will clean, sanitize, and restore salvageable items using a wide array of specialized restoration techniques. Treating the structure, building materials and restorable items with professional antimicrobial cleaning and restoration products. Restorable items typically range from furniture, clothing and personal items to family heirlooms and electronic devices. 

STEP 6 - Restoration

The final step in the process is restoring your home back to its pre-water damage condition. Depending on the scope of your unique water restoration project this can be a relatively minor step like replacing ceiling tiles or drywall panels, or could be major reconstruction like remodeling an entire room(s). SERVPRO of Bartow County’s construction team has you covered whether it’s a simple repair or practically rebuilding your home. 

Have Water Damage? Call (770) 387-7455 or Click Here & SERVPRO of Bartow County will contact you!

SERVPRO of Bartow County Credentials, Reviews & Testimonials 

• 40+ Five-Star Google Reviews
• A+ Accredited Business with the BBB
• 5.0  Customer Satisfaction Rating on Facebook
• IICRC Certified Firm

Customer Testimonials

Mrs. Wilson of Cartersville, GA - “Carl was very pleasant and helpful. He stayed to do the job well into the morning on Thanksgiving morning!!! I really didn’t know what I was doing and he explained everything to my satisfaction. Very knowledgeable and courteous. Definitely went above and beyond! Definitely would use again, but honestly praying I don’t need to!!!”

Jeff T. of Canton, GA - “I had a water leak and SERVPRO jumped right on it. They were on site quickly to put fans and dehumidifiers to start the dry out process. They communicated with me every step of the way. Cannot say enough good things about a bad situation turning out to be good!”

Kathy of Cartersville, GA - “I have used them two times in 6 months. They are the best. This time it happened at 5:30 they came right out. No one does that any more. They stayed till they got done. This group of people are the best to work with.”

Norman of Adairsville, GA - “Jamie did a great job helping me with a sewage backup in my bathroom. He was exceptionally polite and understanding during a very trying situation.”